Younkers in West Des Moines, IA Open now

Reviews about Younkers

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  June 02, 2019, by Mikah Ryan
  I came to this store on Black Friday for the buy one get two free door buster of the Ruff-Hewn men’s clothing. I bought a men’s coat for $80 and two flannels for $60 each. I expected to pay the most expensive item and get the two cheaper items for free, as the signage stated. I was waiting in a line with about 5 people in front of me, with 2 cashiers, and it took 45 minutes to get through the line. I was being patient and finally when it was my turn to check out, the cashier named Narges was very rude to me. My total came to $80 and I paid that price. Once the transaction went through, she told me that i could not buy the items for $80 and insisted that there was something wrong. I explained to her over and over that the deal was that you could mix clothing for the buy one get two free as long as the two free items were that of equal or lesser value. She refused to listen to me and she called the manager to come over, who told me that there was no problems and that i was good to go. As the manager came over, Narges started helping another customer in line behind me instead of completing my transaction. I waited for someone to bag my purchased items and I was ignored. I was fed up with this poor customer service so i took my receipt and my clothes off the counter since Narges reused to help me, i was sick and tired of being treated poorly so it didn’t matter to me if i had a bag for my items or not at this point since i had my receipt. She then came over and realized that I was upset and told me she had to desensitize my items. She did this and bagged my clothing very slowly. Once she handed me my bag of items, she glared at me as if i were in the wrong and she and didn’t end our interaction with any kind of apologizement or closing statement that employees should normally do. I will never shop at this store again because of this awful experience.